If you're at all unsure about your medicine, ask to see the pharmacist. Most pharmacies ask you to sign a "waiver" if you don't have questions. Since you've already been taking the medicine for a while, you might have noticed side effects. For example, does your acne cream leave your face red and irritated? Do you notice headaches after using your prescription eye drops?
These are all good things to mention to your pharmacist — especially as people can sometimes notice new side effects even after they've been taking a medicine for many years. When you pick up your prescription, let your pharmacist know if you've started using any new medicines. Even over-the-counter medicines like cold medicines or herbal supplements can sometimes affect how well prescriptions work or interact with prescription medicines to cause health problems.
If the pharmacy seems busy or you don't want to ask about something personal like birth control in front of other people, call and ask to speak to the pharmacist after you leave. Mention that you just refilled your prescription and have questions.
No matter how busy they are, pharmacists are eager to help — it's their job to make sure people take their medicines safely and effectively. Larger text size Large text size Regular text size. There are several ways to refill your prescription: In person. Go to the pharmacy where you originally filled your prescription , request a refill, and either wait for it or come back to pick it later. By phone. Use the pharmacy's phone number listed on your medicine label to call in your refill.
Most large pharmacies or chain stores have automated menus that you can use anytime, day or night though of course you'll have to wait for store hours to pick up your refill. The voice prompts will lead you through the process. At smaller pharmacies, you might speak to the pharmacist or pharmacy technician directly. You also can download smartphone apps that let you refill your prescription without making a phone call. The most common place for filling a prescription is at a local pharmacy.
Some pharmacies are located inside of a grocery or large "chain" store. It is best to fill all prescriptions with the same pharmacy. That way, the pharmacy has a record of all the medicines you are taking. This helps prevent drug interactions. Your health plan may require you to use certain pharmacies.
This means they may not pay for your prescription if you do not use one of these pharmacies. To find a pharmacy that takes your health plan:. Prescriptions - how to fill; Medications - how to get prescription filled; Drugs - how to get prescription filled; Pharmacy - mail order; Pharmacy - internet; Types of pharmacies. Getting prescription medications.
Accessed July 15, US Food and Drug Administration website. BeSafeRx: know your online pharmacy. Updated June 23, When I got to their phone tree, the first option they gave me was, "Are you calling from the doctor's office?
If yes, press 1. But I was doing so as a patient, so like a good patient I did not choose that option. The next available option was "At the moment we are unable to help you, so please visit our website at www. Unfortunately, this is how I got into their phone tree in the first place, because the website was not letting me in, not getting me what I needed.
I called again, and then tried using the voice override feature to request "Customer service" or "Speak with a customer representative" or "Let me talk to a live human being". Finally, through some sort of backdoor, I was able to connect to a person, who listened to my story, took all my personal information, went through all the medicines that I get from them and what I needed.
And then she said, "Let me connect you to a customer service representative who can help you with this. But she asked for my callback number in case we got disconnected, and transferred me over to somebody else, who collected the same information: my name, my date of birth, my telephone number, the last four digits of my Social Security number, and then we went through all of my medicines.
After some contorted work on her end of the computer, she was able to confirm that this one medication had somehow slipped through and was not enrolled in their auto-refill program. Would I like to make this medicine come to me on a regular basis? Because it's a chronic medicine that I have taken at a stable dose for several years, I said that yes, indeed, like all the other medicines they're sending me, I would very much like to enroll in their auto-refill program for this medication as well.
We went through some more questions and answers, and then she told me that they would be able to send the medicine out in 2 weeks.
I told her that since I was down to the last few pills, I was hoping there was some sort of expedited delivery program where they could ship it out today and get it to me sooner rather than later. Otherwise, I would have to call in an interim supply to a local pharmacy, which would undoubtedly get the computers and the insurance company and the pharmacy benefits managers all in a tizzy as to who was paying for what.
Since I figured that my local pharmacy would probably charge me at least that much for a couple days' supply of this dirt-cheap generic medicine, I might as well go all out and get the next day delivery.
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