Go to Solution. Japan is region 2 and the US is region 1. When people play two regions, they usually have two drives to do so and do not switch the regions back and forth. Once the last region is used, it will lock there. If some DVDs play and others do not all of the same region , it is possible that the DVD laser is marginal, which then validates osprey4 and rdunnill recommendations to replace the drive.
Sometimes a Firmware update is issued to improve readability, however I see no such Firmware for this drive for that purpose. The latest Firmware for this drive on the Dell Site is here You could give it a try.
I believe in the end you may need to replace the drive. They are not expensive www. View solution in original post. Hate to say it, but the DVD drive on my Optiplex has failed repeatedly. Sometimes with symptoms just like yours. Because I've been in warranty, Dell has sent replacements at least three times now.
Maybe other folks will reply with a better tech answer, but if they don't, use your warranty and ask Dell to send you a replacement. Thanks for your reply. Actually, that's a pretty good guess at what the problem might be, but in all my tests with this issue, all the same DVDs that will play continue to play each time I put them in the drive, and all the DVDs that will not play continue to be the ones that will not play, so the problem seems to be consistent.
Out of maybe 50 DVDs that I tried so far, about 30 of them will never play and about 20 of them will always play, yet all of them will play in my regular Phillips home DVD player with no problems. It is certainly a good guess that some components on any Dell computer are defective, as you have experienced yourself apparently.
I know there are quite a few problems with many of the components in Dell computers. This computer came with defective RAM in it and it caused infinite problems for years until I figured out that the firmware has a RAM testing application and I tested the stock RAM that came in this machine and it was defective I found this out long after the warranty was up, and sure enough the RAM that Dell put in this computer was and always had been defective. If it doesn't play, or if you want to play a disc that is already inserted, open Windows Media Player, and then, in the Player Library, select the disc name in the navigation pane.
To play a Blu-ray Disc, you need to use a non-Microsoft program that supports Blu-ray playback and a device capable of reading Blu-ray Discs. If you previously selected Rip CD automatically on the Rip Music tab in the Options dialog box or on the Rip settings menu, a CD will immediately begin ripping after you insert it into the drive.
If you get a message that says that your computer is missing a codec or that you require a DVD decoder, you're probably trying to play, burn, or sync a file that was compressed by using a codec that Windows or the Player doesn't include by default. For more information about codecs, see Codecs: frequently asked questions. Windows 7 Windows Media Player More Need more help? Check the connection carefully or do some tests with other drives. You can also contact the device manufacturer if necessary.
Jonny, a Microsoft Certified Professional, is a technical writer and technology enthusiast who still fiddles with computers and tech toys in his spare time.
He believes technology should bring users satisfaction, not annoyance, so he writes to help people overcome their tech troubles. To install Driver Easy Click. To examine all the software on your computer, use the All Apps screen. Press the Windows key to access the Start screen, right-click anywhere on the Start screen, and select All Apps.
Scroll through the list of installed applications and look for a DVD-playing program. Microsoft no longer includes Windows Media Center with Windows 8. Microsoft is offering the Windows 8 Media Center Pack for free until January 31, — click here to get it.
Use the Add features to Windows 8 control panel to upgrade. To open it, press the Windows key, type add features , tap or click the Settings category, and tap or click Add features to Windows 8. Browse All iPhone Articles Browse All Mac Articles Do I need one?
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